We help health plans thrive

Imagenet helps health plans, large government agencies, and managed care organizations optimize resources and enhance processes by providing industry-leading digital mailroom, claims adjudication, contact center, and workflow management solutions.

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Deeply experienced, deeply impactful

Since 2000, we have served hundreds of clients, including regional healthcare plans, large government agencies, and managed care organizations. Our 10 regional delivery centers, offshore presence, experienced teams, streamlined processes, and proprietary technologies empower us to offer cost effective and operationally efficient solutions.

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150+

health plans served

24+

years of experience

2 billion+

documents processed

95%+

customer retention

900+

team members

Committed to excellence

Mission

Imagenet’s mission is to deliver efficiency and scale by unlocking our client data’s potential through our valued team members.

Vision

Drive outstanding service delivery and extraordinary customer services across an integrated, BPO/BPaaS offering.

Mantra

“Execution as Differentiator”

Values

Service to team
members & clients

Excellence
in execution

Accountability
for results

Culture
of community

Integrity
of action

Partnering with us

We make it quick and easy to get started with our services, and in many instances, you can be up and running within 30 days. Our implementation process is driven by more than 20 years of experience with more than 100 clients, lean operating principles, and robust IT infrastructure and integration.

We understand which approaches will lead to the most positive impact—and our speed to implementation means you will experience the benefits sooner.

We hire deeply experienced individuals with expertise specific to your needs and we prioritize in-depth training on your protocols, so that you can rest assured of the highest quality talent and performance.

Company history & milestones

Imagenet, founded in 2000 in Kent, WA, initially focused on proprietary source code development and entered the healthcare payer market. Over the years, the company expanded its operations, opening additional offices in Northern California, Phoenix, Arizona, Boise, Idaho, and Newport Beach, CA, by 2005. In 2009, Imagenet established an offshore subsidiary in the Philippines to enhance efficiency and reduce costs.

Technological advancements continued with the implementation of state-of-the-art OCR Technology in 2010, leading to industry-leading first-pass claims rates. By 2014, Imagenet ventured into the claims adjudication market and introduced Amazon Cloud Service. Expansion efforts extended to the east coast with new offices in Tampa, Florida, in 2015, followed by entry into the contact center market in 2016.

Notably, the company relocated its headquarters from Kent, Washington, to Tampa, Florida, in 2018. Collaborating with system integrators in 2019, Imagenet served 150 new payer clients across three states. Innovations persisted, with the introduction of Jetstream, a customizable workflow solution, and a robust anyshore data capture solution in 2020. Furthermore, Imagenet enhanced its Contact Center Offering with the addition of the Milestone Blue Plan in 2021 and provided post-pandemic support services for Digital Mailroom, Claims, and Contact Center.

The company's trajectory received a significant boost in 2022 with an investment from BV Investment Partners, marking a milestone in its growth journey. BV Investment Partners is one of the oldest and most experienced sector-focused private equity firms in North America. Since its founding in 1983, the firm has invested approximately $5.1 billion, actively targeting investments in the tech-enabled business services, software, and IT services industries.