Where health plans enhance claims management and accelerate productivity

Setting the industry standard for digital mailroom, claims adjudication, contact center, and workflow management solutions

Digital
mailroom

Claims
adjudication

Contact
center

Workflow
management

Scalable solutions with wide-ranging benefits

With more than two decades of experience working with hundreds of health plans and healthcare organizations, we serve as your strategic partner in crafting solutions that meet your unique needs and that scale up quickly to drive significant impact. 


With industry-leading digital mailroom, claims adjudication, contact center, and workflow management solutions, we streamline your current processes and accelerate productivity while enhancing accuracy, efficiency, and member satisfaction.

Digital mailroom 

Our digital mailroom solution eliminates the burden of processing physical documents and unstructured digital content. We quickly and accurately transform paper claims to EDI, saving you time and resources. Plus, our proprietary and secure document repository makes it easy to search for and access any claim and document images generated by our digital mailroom services.

Claims adjudication 

Our healthcare claims adjudication services, backed by our highly experienced team made up of expert claims examiners, enhances claims processing speed, accuracy, and compliance—for even your most complex claims. Plus, with custom solutions that seamlessly integrate into your workflows, we can start processing your claims within just a few short weeks of partnering with you.

Contact center 

Our contact center services augment and streamline your existing operations. With rapid deployment (we can be up and running within 30 days), a consultative approach, and customizable services, we enhance member satisfaction while accelerating response times and easing staffing challenges. Plus, we can scale up or down quickly as your call volume changes.

Workflow management 

Our state-of-the-art workflow management solution allows you to manage and monitor people, processes, documents, and data from one centralized database. Jetstream leverages your specific rules and data to route documents and manage routine tasks, yielding a 35-50% improvement in productivity. And, based on document and data attributes, Jetstream is able to automate 40% to 70% of routine tasks.

150+ 

health plans served

24+ 

years of experience

2 billion+

documents processed

900+ 

team members 

A personalized approach for your unique needs 

We partner with healthcare organizations of all types and sizes, and have implemented and managed thousands of complex projects. We understand which approaches will lead to the most positive impact—and our speed to implementation means you will experience the benefits sooner. Our solutions complement and enhance your existing processes, so that partnering with us is easy and enjoyable for your team.

Success Stories

  • Decreased claims turnaround times from 5 days to 48 hours

    A public nonprofit health plan was struggling to handle paper claims efficiently due to staffing constraints and was facing noncompliance penalties. The plan partnered with Imagenet, and now sends all paper claims directly to us for processing, sorting, scanning, and indexing. The result: A decrease in TAT from more than five days to just 48 hours.

  • 12.5X increase in daily claims processing

    A large public health plan was overwhelmed by a massive backlog of Medicare claims and at risk of state sanctions. They partnered with Imagenet, and we implemented our claims adjudication model, while simultaneously recruiting and training 40 highly qualified staff to process the backlog. The result: A 12.5X increase in daily claims processing. 

  • Decreased contact center wait times from 3.5 hours to <30 seconds

    A not-for-profit health plan with 600,000+ members was preparing to open enrollment for a new plan. Even prior to the anticipated call surge, current contact center wait times stretched over three hours. We took over contact center operations and quickly hired 25 agents in just two weeks. The result: 85% of calls answered in less than 30 seconds and a 48% drop in abandoned calls.

Ready to enhance your claims processes and accelerate productivity?